Store policy
At Mona Fine Jewelry, we are committed to providing you with a pleasant, transparent, and secure shopping experience. This page outlines all of our policies regarding returns, exchanges, refunds, and shipping conditions.
We invite you to carefully read the information below to fully understand the steps to follow in case of a request or return. If you have any questions, please do not hesitate to contact us at: info@monafinejewelry.com.
Return Policy Duration
You have 30 days from the date of purchase to request a return or exchange. Unfortunately, after this period, we will not be able to offer a refund or exchange.
Return Policy
To be eligible for a return:
- unused, in perfect condition, and in its original packaging.
- proof of purchase (receipt or invoice) may be required.
- pre-authorized by our customer service.
Personalized or custom-made items are non-refundable, except in the case of a defect or error on our part.
Non-refundable items
Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items that are defective or damaged.
To exchange an item for an identical one, please contact us at info@monafinejewelry.com and send your item to the following address:
Mona Fine Jewelry
1716 rue Montarville
Saint-Bruno, QC, J3V 3V1
Canada
Refunds
Procedure
Once your returned item is received and inspected, we will send you a confirmation email.
You will be informed of the approval or refusal of your refund.
If approved, your refund will be processed automatically to your credit card or original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company.
- Contact your bank (processing delays may apply).
If you’ve done all of this and you still have not received your refund, please contact us at info@monafinejewelry.com.
Return shipments
Returns should be shipped to the following address:
Mona Fine Jewelry
1716 rue Montarville
Saint-Bruno, QC, J3V 3V1
Canada
- Return shipping costs are the responsibility of the customer.
- Initial delivery charges are non-refundable.
- Return fees may be deducted from the refunded amount.
- We strongly recommend using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee receipt of returned items.